Refund policy

Return & Refund Policy

Last Updated: [3/6/2026]

At [Ever Blooms], customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please read this Return & Refund Policy carefully to understand your rights and responsibilities.

1. Return Eligibility

To be eligible for a return, the item must:

Be returned within [X DAYS] of delivery.
Be unused, unworn, and in its original condition.
Include all original tags, labels, accessories, manuals, and packaging.
Not be damaged due to misuse, negligence, improper handling, or normal wear and tear.
Be accompanied by proof of purchase, such as an order confirmation or receipt.

We reserve the right to reject returns that do not meet these conditions.

2. How to Request a Return

To initiate a return, please contact us at:

Email: [EMAIL ADDRESS]

When contacting us, please include:

Order number
Customer name
Product name
Reason for return
Photos of the product (if applicable)

Our support team will review your request and provide return instructions.

3. Return Timeframe

Customers must submit a return request within [X DAYS] of receiving the product.

Requests submitted after this period may not be eligible for return, refund, or exchange unless required by applicable law.

4. Refund Process

Once we receive and inspect the returned item:

We will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed to the original payment method used for the purchase.
Refunds will be issued within [REFUND PROCESSING TIME] after approval.

Please note that banks, card issuers, and payment providers may require additional time to reflect the refunded amount in your account.

5. Exchange Policy

We offer exchanges for eligible items in the following situations:

Wrong item received
Damaged product received
Defective product received
Size replacement requests (if applicable)

Exchange requests must be submitted within [X DAYS] of delivery.

All exchanges are subject to product availability. If a replacement item is unavailable, a refund or store credit may be offered at our discretion.

6. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered:

Contact us within [X DAYS] of delivery.
Provide clear photographs showing the issue.
Include your order number and product details.

After verification, we may offer one of the following remedies:

Free replacement
Full refund
Partial refund
Store credit

In such cases, return shipping costs may be covered by [STORE NAME].

7. Non-Returnable Items

The following items are generally not eligible for return or refund unless received damaged or defective:

Gift cards
Digital products or downloadable content
Customized or personalized products
Clearance, sale, or final-sale items
Products marked as non-returnable
Personal care, hygiene, or intimate-use products that have been opened or used
Items damaged after delivery due to misuse or improper handling

Additional product-specific restrictions may be listed on individual product pages.

8. Return Shipping Costs

Customer-Initiated Returns

For returns due to a change of mind, incorrect selection, or other customer-related reasons:

Return shipping costs may be the responsibility of the customer.
Original shipping charges, if any, may not be refundable.

Company Error or Product Issues

If the return is due to:

Wrong item shipped
Damaged product
Manufacturing defect

then [STORE NAME] may cover reasonable return shipping costs.

9. Refund Methods

Approved refunds will generally be issued through the same payment method used for the original purchase.

Where this is not possible, we may issue:

Store credit
Gift voucher
Alternative refund method as permitted by law

10. Cancellation Policy

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation requests may not be possible, and customers may need to follow the return process after delivery.

For cancellation assistance, contact:

Email: [EMAIL ADDRESS]

11. Refused Deliveries

If a customer refuses delivery without a valid reason:

Return shipping and handling costs may be deducted from any refund.
Additional fees incurred by the carrier may also be deducted where permitted by law.

12. Policy Updates

We may update this Return & Refund Policy from time to time.

Any changes will become effective immediately upon posting on our website. Continued use of our services after updates constitutes acceptance of the revised policy.